FREE DELIVERY METRO AND REGIONAL

Delivery Info

Where do you deliver? 

We currently offer Standard ($9.95) and Express Shipping ($19.95) to most popular delivery suburbs nationally. According to our delivery partner, historically, over 94% of all deliveries have been to these locations. You can find the list of suburbs here

We charge a low flat fee of $19.95 to deliver to remote locations in Australia. Even though our shipping cost is higher than this amount, we want to offer you the best possible service to reach out to your loved ones all across Australia. 

We do not deliver to PO Boxes or Internationally. 

If you are delivering to Hospitals, Schools, Hotels or Large Institutions make sure to include as much information as possible at the checkout. Information such as recipient's Full Name, Department/ Ward/ Floor/ Room number, Mobile Number, Institution Name and Street Address will assist us to complete your delivery smoothly. Please note that it is your responsibility to check if these venues accept parcels and all address details your provide us are accurate; we cannot be responsible or liable for any delays or losses that occur as a result of this.

How will my hamper look when it arrives?

We are a small business, so we pay extra attention to make your hamper perfect. Once we fill it with quality products, we include the complementary gift card with your personnel message.

Your hamper comes with premium packaging. We use strong magnetic-lid boxes (except for $39, $49 & $59 hampers), high quality tissue paper and grosgrain ribbon to make it look special.

The hamper box is then inserted into a strong mailer/shipping box (with insulation packaging where applicable) for safe delivery by our delivery partner.

Hamper Delivery Australia
How do I track my delivery?

We will email you a link to track your hamper/s. You can also head to our delivery partners website and use the tracking code provided.

How much do you charge for delivery?

We currently offer Standard ($9.95) and Express Shipping ($19.95) to most popular metro suburbs nationally and charge $19.95 to deliver to remote locations in Australia. Even though our shipping cost is higher than this amount, we want to offer you the best possible service to reach out to your loved ones all across Australia. 

We offer generous discounts to the delivery of bulk orders. 

Can you deliver on the same day, weekend or public holidays?

We currently do not offer "Same Day Delivery". Typically our standard deliveries arrive the 1-2 days within Melbourne Metro and 2-3 days to Sydney, Adelaide and Brisbane Metro areas. However, we are experiencing delays with standards shipping from time to time due to Covid restrictions, so we highly encourage you to purchase Express Shipping for urgent and on-time delivery requirements.  
We do not deliver on weekends and public holidays. We recommend getting your order in as early as possible to minimise any unforeseen delays. There are extended delays during peak period such as Christmas, Valentines, Mother's day, Father's day, etc so we are unable to guarantee on time delivery due to unforeseen delays faced by our delivery partner network. 

Can I nominate a delivery date?

If you are planning your order in advance, you can nominate a delivery date via "special instructions" at the checkout. Whilst we do our best to deliver your hamper on the nominated date (or earlier), we cannot guarantee it due to delays that our delivery partner may experience.  

What if no one's at home to accept the delivery?

To ensure a smooth delivery, we highly recommend that you ensure someone be available at the recipient's delivery address to accept the hamper/s. If no one's at the premises our delivery partner will leave the hamper/s at a safe place (typically in front of the door). Failing this, they will take your hamper/s back to a collection point or their depot to attempt another re-delivery typically within 1-2 business days. If the hamper/s remain undeliverable, our delivery partner will work with us to organise a resolution (additional surcharge may occur).

Is it too late to change my delivery address?

Please make sure you provide accurate details at the checkout. You may change the delivery address by contacting us immediately on (03) 9752 9486 or sending a message 24 business hrs prior to us dispatching your order. Any attempts to re-deliver the hamper/s is only a best effort service will incur a surcharge to the sender; we cannot be responsible or liable for any delays or losses that occur as a result of this.

 

Our terms and conditions can be found here

If you need more clarity on any of the above or have further questions please call us on (03) 9752 9486 or send us a message